Frequently Asked Questions
How to add and use "Quick answers" at Nice Chat?
Last Updated 2 years ago
Let's review how to add "Quick answers":
- First of all, you need to sign in to your Nice Chat account or sign up before that - it takes 2 minutes. Also, you should have owner's right of the company at Nice Chat because only the person with such a rights can add quick answers, forms, and products.
- Go to Settings.
- Then to "Quick answers".
- Press the button "Add new answer".
- You will see the form for adding "Quick answer".
What to write?There could be a lot of variants. Let's review the most common ones:
- Greetings and suggestion the help in selecting the product.
- How to sign up? (Hint: how to sign up on our site).
How to use "Quick answers"?
- Start the conversation with the site visitor and in the bottom of the chat screen, click "Quick Answers".
- Choose the correct answer and click "Send" or Enter.